PRIVACY POLICY

 

PRIVACY POLICY

1. Introduction

Welcome to www.noorbymisa (the “Website”), owned and operated by Misa Atelier, a multidisciplinary design studio having its registered office at 52nd Floor, Orchid Enclave, Belasis Road, Mumbai 400 008. Under its creative umbrella, Misa Atelier houses several brands, including Noor By Misa — a luxury pret wear label curated for the modern woman.

This Privacy Policy outlines how Misa Atelier (“Misa Atelier”, “We”, “Us”, or “Our”) collects, uses, discloses, and safeguards your personal and non-personal information when you interact with our Website or services.

By accessing or using our Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect the following types of personal data:

  • Full name, email address, contact number, shipping/billing addresses
  • Demographic data such as gender, location, preferences, interests
  • Account credentials, purchase history, customer service interactions
  • Payment details (secured via encrypted gateways)

B. Non-Personal Information

We also collect information that does not personally identify you:

  • Browser type, device details, IP address, operating system, referring URLs
  • User behavior patterns (page views, time spent, clicks)
  • Aggregated statistical data for internal use

3. How We Use Your Information

Your information is used to:

  • Process orders and fulfill your purchases
  • Send order updates, confirmations, or account information
  • Respond to queries, feedback, or customer service needs
  • Personalize your shopping experience
  • Send marketing communications, offers, and updates (with opt-out option)
  • Improve the Website, offerings, and user interface
  • Comply with legal obligations and protect user safety

4. Cookies & Tracking Technologies

Our Website uses cookies, pixels, and similar technologies to enhance user experience. Cookies help us:

  • Recognize returning users
  • Save preferences and shopping carts
  • Analyze Website performance
  • Serve personalized ads (if opted in)

You may disable cookies via your browser settings, though some Website functions may be affected.

5. Sharing & Disclosure

We do not sell your personal data. However, information may be shared with:

  • Trusted third-party service providers (e.g., logistics, payment gateways, marketing platforms)
  • Legal or regulatory authorities, as required by law
  • Strategic partners or collaborators solely to enhance your experience
  • Other Misa Atelier brands, under strict confidentiality
  • During a merger, acquisition, or reorganization, if applicable

All partners are contractually bound to adhere to confidentiality and data protection standards consistent with this Privacy Policy.

6. Data Security

We implement industry-standard security measures including:

  • Secure Socket Layer (SSL) encryption
  • Firewalls and anti-malware protections
  • Role-based data access within our team
  • Periodic audits and compliance checks

Despite our best efforts, no online platform is 100% secure. We encourage you to safeguard your passwords and account information.

7. Data Retention

We retain your data only as long as necessary to fulfill the purpose for which it was collected or as required by Indian law. You may request access, correction, or deletion of your personal data by contacting us.

8. Minors

Our Website is intended for users aged 18 and above. We do not knowingly collect information from minors. If we discover such data has been provided, we will promptly delete it.

9. Opt-Out / Unsubscribe

You may unsubscribe from marketing communications at any time by:

  • Clicking the “Unsubscribe” link in our emails
  • Writing to us at: hello@misa-atelier.com

Note: You will continue to receive transactional or account-related communications even after opting out.

10. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access, review, and correct your personal data
  • Withdraw consent at any time (this may limit some services)
  • File a complaint with a relevant authority, if necessary

11. Third Party Links

Our Website may include links to other sites. We are not responsible for the privacy practices of such external platforms. We recommend reviewing their privacy policies separately.

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. We encourage you to review it regularly.

13. Contact Information

For questions, concerns, or grievance redressal, please contact us on:


Email:  hello@misa-atelier.com
Availability: Mon – Fri (10:00 AM – 6:00 PM IST)

14. Governing Law & Jurisdiction

This Privacy Policy shall be governed in accordance with the laws of India. Any dispute arising hereunder shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.